Privacy Policy

The responsible body in terms of data protection laws, in particular the EU General Data Protection Regulation (GDPR), is:

Servisum Konsular & Visum Agentur GmbH

Heilwigstraße 88

20249 Hamburg

Your rights

You can contact our data protection officer at any time to exercise the following rights:

Information about your data stored by us and how it is processed,

correction of incorrect personal data,

deletion of your data stored by us,

restriction of data processing if we are not yet allowed to delete your data due to legal obligations,

object to the processing of your data by us and

data portability, provided that you have consented to the data processing or have concluded a contract with us.

If you have given us your consent, you can revoke it at any time with effect for the future.

You can contact the supervisory authority responsible for you at any time with a complaint. The supervisory authority responsible for you depends on the federal state in which you live, your work or the alleged infringement. A list of the supervisory authorities (for the non-public sector) with addresses can be found at: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Purposes of data processing by the responsible body and third parties

We process your personal data only for the purposes stated in this data protection declaration. Your personal data will not be transferred to third parties for purposes other than those mentioned. We will only pass on your personal data to third parties if:

you have given your express consent,

the processing is necessary for the execution of a contract with you,

the processing is necessary to fulfill a legal obligation,

the processing is necessary to protect legitimate interests and there is no reason to assume that you have an overriding interest worthy of protection in not disclosing your data.

Deletion or blocking of data

We adhere to the principles of data avoidance and data minimization. We therefore only store your personal data for as long as is necessary to achieve the purposes stated here or as required by the various storage periods provided for by law. After the respective purpose no longer applies or these deadlines have expired, the corresponding data will be routinely blocked or deleted in accordance with legal requirements.

Collection of general information when visiting our website

When you access our website, information of a general nature is automatically collected using a cookie. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your internet service provider and similar. This is exclusively information that does not allow any conclusions to be drawn about your person.

This information is technically necessary to correctly deliver the website content you have requested and is mandatory when using the internet. It is processed in particular for the following purposes:

ensuring a smooth connection to the website,

ensuring smooth use of our website,

evaluating system security and stability, and

for further administrative purposes.

The processing of your personal data is based on our legitimate interest for the aforementioned purposes of data collection. We do not use your data to draw conclusions about you as a person. The recipients of the data are only the responsible body and, if applicable, the processor.

Anonymous information of this kind may be statistically evaluated by us in order to optimize our website and the technology behind it.

Cookies

Like many other websites, we also use so-called “cookies”. Cookies are small text files that are transferred from a website server to your hard drive. This automatically provides us with certain data such as IP address, browser used, operating system and your connection to the Internet.

Cookies cannot be used to launch programs or transmit viruses to a computer. Based on the information contained in cookies, we can make navigation easier for you and enable the correct display of our websites.

Under no circumstances will the data collected by us be passed on to third parties or linked to personal data without your consent.

Of course, you can also view our website without cookies. Internet browsers are regularly set to accept cookies. In general, you can disable the use of cookies at any time through your browser settings. Please use the help function of your internet browser to find out how to change these settings. Please note that individual features of our website may not work if you have disabled the use of cookies.

SSL encryption

To protect the security of your data during transmission, we use state-of-the-art encryption methods (e.g. SSL) via HTTPS.

On the basis of your explicitly granted consent, we will regularly send you our newsletter or comparable information by email to the email address you have provided.

When registering to receive our newsletter, the data you provide will be used exclusively for this purpose. Subscribers may also be informed by email about circumstances relevant to the service or registration (e.g. changes to the newsletter offer or technical circumstances).

We require a valid e-mail address for a valid registration. We use the “double opt-in” procedure to verify that a registration is actually made by the owner of an e-mail address. For this purpose, we log the order of the newsletter, the sending of a confirmation e-mail and the receipt of the requested reply. Further data is not collected. The data is used exclusively for sending the newsletter and is not passed on to third parties.

You can revoke your consent to the storage of your personal data and its use for sending the newsletter at any time. Each newsletter contains a corresponding link for this purpose. In addition, you can unsubscribe directly on this website at any time or inform us of your request using the contact details provided at the end of this data protection notice.

Contact form

If you have any questions, please contact us by email or using the contact form. By doing so, you voluntarily consent to us contacting you. To do this, we need you to provide us with a valid email address. This is used to assign the request and then answer it. The provision of further data is optional. The information you provide will be stored for the purpose of processing the request and for possible follow-up questions. After your request has been processed, your personal data will be automatically deleted.

Use of Google Analytics

This website uses Google Analytics, a web analysis service provided by Google, Inc. (hereinafter: Google). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the United States. However, due to the activation of IP anonymization on these websites, your IP address will be shortened by Google in advance within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the United States and abbreviated there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics is not merged with other Google data.

The purposes of data processing are to evaluate the use of the website and to compile reports on activities on the website. Based on the use of the website and the internet, further related services are then to be provided. The processing is based on the legitimate interest of the website operator.

You can prevent the storage of cookies by selecting the appropriate settings on your browser; however, please note that if you do this you may not be able to use all the features of this website to the fullest extent possible. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link: Browser add-on to deactivate Google Analytics.

In addition or as an alternative to the browser add-on, you can prevent tracking by Google Analytics on our pages by clicking this link. This will install an opt-out cookie on your device. This will prevent Google Analytics from collecting data for this website and for this browser in the future, as long as the cookie remains installed in your browser.

Use of script libraries (Google Webfonts)

In order to display our content correctly and in a graphically appealing way across browsers, we use script libraries and font libraries on this website, such as Google Web Fonts (https://www.google.com/webfonts/). Google Web Fonts are transferred to your browser's cache to avoid multiple loading. If the browser does not support Google Web Fonts or does not allow access, content will be displayed in a default font.

Accessing script or font libraries automatically triggers a connection to the library operator. It is theoretically possible – although it is currently unclear whether and, if so, for what purposes – for the operators of such libraries to collect data.

The privacy policy of the library operator Google can be found here: https://www.google.com/policies/privacy/

Social Plugins

We have integrated the social media buttons of the following companies on our website:

AddThis bookmarking as a standard plugin

Our website uses so-called social plugins (“plugins”) from the bookmarking service AddThis, which is operated by AddThis LLC, Inc. 8000 Westpark Drive, Suite 625, McLean, VA 2210, USA (“AddThis”) as part of the Oracle Corporation. The plugins are usually marked with an AddThis logo, for example in the form of a white plus sign on orange background. An overview of the AddThis plugins and their appearance can be found here: https://www.addthis.com/get/sharing

When you access a page of our website that contains such a plugin, your browser establishes a direct connection to the AddThis servers. The content of the plugin is transmitted by AddThis directly to your browser and integrated into the page. Through the integration, AddThis stores a cookie on your device and thus collects your IP address and the information that your browser has accessed the corresponding page of our website. This information (including your IP address) is transmitted directly from your browser to an AddThis server in the United States and stored there. If you interact with the plugins, the corresponding information is also transmitted directly to one of the provider's servers and stored there.

The data processing operations described are carried out in accordance with Art. 6 (1) point f GDPR, on the basis of the legitimate interests of AddThis in the display of personalized advertising, in order to inform other users of the social network about your activities on our website and to design the service in line with demand.

If you wish to object to the collection of data by AddThis in the future, you can set an opt-out cookie, which you can download from the following link: http://www.addthis.com/privacy/opt-out

You can also completely prevent the AddThis plug-in from loading by using add-ons for your browser, e.g. with the script blocker “NoScript” (http://noscript.net/).

The Oracle Corporation, as the umbrella organization of AddThis, based in the United States, is certified for the US-European data protection agreement “Privacy Shield”, which guarantees compliance with the data protection level applicable in the EU.

For information on the purpose and scope of data collection and the further processing and use of the data by AddThis, as well as your rights in this regard and setting options for protecting your privacy, please refer to the data protection information provided by AddThis: http://www.addthis.com/privacy/privacy-policy

“G+” button for the Google Plus social network.

Our website uses the “G+” button of the Google Plus social network, which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”).

The “G+” button allows you to publish personalized content on the internet. However, Google will store information about the content you clicked on with “G+”. Google will also store information about your visit to the website that you viewed. Your +1 clicks can and will usually be used in your +1 profile and in other Google services, e.g. in the search results of the Google search engine, or otherwise on pages on the internet or in internet ads.

Google stores information about your activities on Google G+. To use the G+ button, you must create a public profile with a profile name on Google. Google Plus and all Google services will use your profile name. The identity behind your profile may be revealed to all users who know your email address or have other information that can be used to identify you.

Google uses the information you provide in accordance with its privacy policy. Google also compiles statistics of activities on Google Plus. These may be published and shared with third parties.

Amendments to our privacy policy

We reserve the right to amend this data protection declaration so that it always complies with current legal requirements or to implement changes to our services in the data protection declaration, e.g. when introducing new services. The new data protection declaration will then apply the next time you visit our website.

Questions for the data protection officer

If you have any questions about data protection, please write us an e-mail or contact our appointed external data protection officer directly:

Michael Donning

INFORMENTA e.K.

Friedrich-Eggers-Str. 80

22880 Wedel

E-mail: datenschutz@servisum.de
Telephone: 04103/919163