General Terms and Conditions

1. Validity

1.1 The consular service (section 2.1), all other services and offers as well as agreements with SERVISUM are exclusively based on these terms and conditions. They also apply, even if they are not referred to again, for all future business relationships with SERVISUM.

1.2 Any general terms and conditions of the client that deviate from these terms and conditions do not apply to orders placed with SERVISUM, agreements made with SERVISUM or contractual relationships established with SERVISUM.

1.3 Deviations from these terms and conditions are only effective if SERVISUM has confirmed them in writing.

2. Order

2.1 The consular service includes the submission of visa applications and/or documents to be legalized to the responsible consular offices in Berlin, Hamburg and Frankfurt. SERVISUM will begin the consular service after the above consular service order has been placed with it and it has received the required complete visa application documents and/or documents to be legalized.

2.2 If it is necessary to submit the visa applications to the visa-issuing authorities as urgent applications, which are subject to higher fees, in order to comply with the travel dates specified by the client, SERVISUM will generally do so with the result that the client has to advance or reimburse SERVISUM the higher fees.

3. Liability

3.1 If the transportation of the documents mentioned in Section 2 is not carried out by SERVISUM itself, but by third parties contracted by SERVISUM, this shall be carried out exclusively at the risk of the client. However, SERVISUM shall assign claims for recourse against the third party to the client at the client's request. SERVISUM does not assume any liability for the loss of passport covers or loose sheets in passports.

3.2 SERVISUM will carry out the orders placed with it to the best of its knowledge and belief. However, SERVISUM does not assume any liability for the granting and quality of visas or legalizations.

3.3 All claims for damages by the customer not covered by the Product Liability Act and resulting from injury to life, limb or health, both against SERVISUM and against its vicarious agents, are subject to the restriction that the liability of SERVISUM, insofar as the damage is caused by slightly negligent breaches of duty, is limited to contractually typical and foreseeable foreseeable damages arising from the breach of material contractual obligations, whereby material contractual obligations are those whose fulfillment is necessary to achieve the purpose of the contract and for proper execution of the contract.

4. Prices and payment

4.1 SERVISUM is entitled to claim compensation from the client for the orders it has executed. The amount of the remuneration is generally based on the respective SERVISUM tariff, which can be accessed on the SERVISUM homepage (www.servisum.de) or provided to the client at his request, plus an administrative fee or on the prices agreed between SERVISUM and the client in individual cases.

4.2 All prices include value added tax at the respective statutory rate.

4.3 In addition to the remuneration, the customer shall reimburse SERVISUM for any embassy or consular fees to be paid in advance and any costs incurred for the transport of the documents mentioned under point 2. All these payments shall be made to SERVISUM at the latest when the order is placed, unless otherwise agreed. A payment by the client is only deemed to have been made when SERVISUM can dispose of the amount.

4.4 The client is only entitled to offset or withhold payment against claims of SERVISUM if the counterclaims have been legally established, recognized by SERVISUM or are undisputed. In addition, the client can only assert a right of retention if it is based on claims from the same order.

5. Data protection (GDPR)

If SERVISUM acts as a processor in relation to the client with regard to the personal data processed for the execution of the order in accordance with Art. 4 No. 8 GDPR, the SERVISUM data processing agreement shall apply with regard to this data processing. This is available on our website under “News & Service > Downloads > Servisum > SERVISUM data processing agreement”.

6. Place of performance, place of jurisdiction

6.1 The place of performance for all obligations arising from the contractual relationship with SERVISUM is Hamburg.

6.2 If the customer is a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship between SERVISUM and the customer is Hamburg.

6.3 Should one or more provisions of these terms and conditions or a provision within the framework of the other agreements between SERVISUM and the client be or become invalid in whole or in part, the validity of all other provisions shall remain unaffected.

7. No participation in proceedings under the Consumer Dispute Resolution Act

SERVISUM does not participate in dispute resolution proceedings before a consumer arbitration board under the Consumer Dispute Resolution Act.

Terms and conditions for download: